FAQ

How long does delivery take?

Payment-authorized orders are normally prepared in 1–2 business days. Estimated transit is another 4–6 business days after dispatch. See the Shipping Policy for tracking and parcel assistance.

How do I choose a compatible Nanoleaf product?

Review the selected variant, connection type, dimensions, installation notes, and compatibility statements on the product page. Accessories, controllers, power supplies, linkers, expansions, and 60° or 90° Lines parts are not universally interchangeable.

Do you accept returns and exchanges?

Yes. Eligible new defective and non-defective items may be requested for return within 30 days after delivery, and eligible exchanges are accepted following review and subject to stock. Non-defective items must be unused and in their original condition. Read the Refund Policy before mailing a return.

What about the return label and fees?

A free prepaid return label is included in the package for an eligible approved mailed return. Contact us if it is missing. No restocking fee is charged.

When is a refund processed?

After approval, the refund is processed or initiated to the original payment method within 10 days. Financial institutions can require additional posting time.

How can I reach the store?

Use Contact Us for order, product, tracking, return, payment, or privacy assistance.